Frequently Asked Questions
Find answers to assist your design process.
How do I register for a Trade Account?
Simply click "My Account" in the bottom of the website in the "quick links" section. Please enter your TAX ID number when creating your account. We typically approve pending Trade accounts within 24 to 48 hours.
How do I order a sample?
Each mural’s product page contains a drop-down menu with Sample 8” x 10.5” option to Add To Cart.
Do you give credits for samples?
Yes, we offer credits for up to 5 samples on mural orders. The credit allowance requirement is as follows:
• Orders over $1000, 1 sample credit
How long does it take to receive my mural?
It typically takes 6 weeks to receive your mural. Please call or email to receive specific information regarding your order. We recommend waiting to schedule your installer until you receive confirmation from us on delivery.
How do I install my mural?
Please click to visit our How To Install
Do you offer a framing service?
We offer framing on a select number of art pieces, in our curated collection: Paul Montgomery Gallery. For framing individual panels that you see elsewhere on the site, we suggest to contacting your local professional framer. *Note: Our Chinoiserie murals are very popular as framed art pieces, and we do not recommend using glass unless you are placing them in a high-traffic area; dining room, hallway, areas with young children.
Are you able to make changes to your murals?
We are generally unable to make any adjustments for our murals. In select cases we are able to adjust size and background colors slightly, within the same color family.
Do you offer discounts?
Our murals are priced competitively and are an incredible value for the cost. We do offer a designer net price that is available to members of the trade.
May I return my order if I don’t like it?
As all of our murals are printed specifically for your order, we are not able to accept returns. Click here to read our Return/Refund Policy
Is there any color variance between panels?
As our murals are reproductions of hand-painted original artwork on silk and paper grounds, there may be a slight variance between panels in color and even in misalignment of branches or ground elements. This is normal and reflects the nature of hand-painting as it has been created for hundreds of years. With that said, we do our best to maintain color-consistency throughout our products, however we cannot guarantee an exact color match to murals printed at different times (for example, we cannot guarantee that a mural ordered in January 2018 will match exactly to the same mural ordered in January 2020, i.e. for replacement panels).
May I order part of a mural now, then order the rest of the mural at a later date?
As there might be a small color-difference between panels printed at differing dates, we discourage purchasing portions of murals to be added to a mural at a later date.
How do I order panels to continue a mural over a door or under a window?
If your wall is divided by a window or door, you may order Plain Sky panels and Under Window panels to continue the scene. If you require a specific panel to join under the window or above the door, denote in the comments at checkout, which panel numbers you require. Please see our How To Order page for more information.
How many panels will I need?
Simply measure the width of your wall(s) to be covered, and divide by the width of the panels. We sell murals comprised of both 36” wide panels, and 30” wide panels. Please note the width in the specifications on the mural's product page. For more information on how to order, please click this link: How To Order.
Where are you products made?
All of our products are manufactured and produced in the USA.
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