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FAQ

Frequently Asked Questions

Find answers to assist your design process.


How do I register for a Trade Account?

Simply click "My Account" in the bottom of the website in the "quick links" section. Please enter your TAX ID number when creating your account. We typically approve pending Trade accounts within 24 to 48 hours.


How do I order a sample?

Each mural’s product page contains a drop-down menu with Sample 8� x 10.5� option to Add To Cart.


Do you give credits for samples?

Yes, we offer credits for up to 5 samples on mural orders. The credit allowance requirement is as follows:

• Orders over $1000, 1 sample credit
• Orders over $2000, 2 sample credits
• Orders over $3000, 3 sample credits
• Orders over $4000, 4 sample credits
• Orders over $5000, 5 sample credits


How long does it take to receive my mural?

It typically takes 6 weeks to receive your mural. Please call or email to receive specific information regarding your order. We recommend waiting to schedule your installer until you receive confirmation from us on delivery.


How do I install my mural?

Please click to visit our How To Install

Do you offer a framing service?

We offer framing on a select number of art pieces, in our curated collection: Paul Montgomery Gallery. For framing individual panels that you see elsewhere on the site, we suggest to contacting your local professional framer. *Note: Our Chinoiserie murals are very popular as framed art pieces, and we do not recommend using glass unless you are placing them in a high-traffic area; dining room, hallway, areas with young children.


Are you able to make changes to your murals?

We are generally unable to make any adjustments for our murals. In select cases we are able to adjust size and background colors slightly, within the same color family.


Do you offer discounts?

Our murals are priced competitively and are an incredible value for the cost. We do offer a designer net price that is available to members of the trade.


May I return my order if I don’t like it?

As all of our murals are printed specifically for your order, we are not able to accept returns. Click here to read our Return/Refund Policy


Is there any color variance between panels?

As our murals are reproductions of hand-painted original artwork on silk and paper grounds, there may be a slight variance between panels in color and even in misalignment of branches or ground elements. This is normal and reflects the nature of hand-painting as it has been created for hundreds of years. With that said, we do our best to maintain color-consistency throughout our products, however we cannot guarantee an exact color match to murals printed at different times (for example, we cannot guarantee that a mural ordered in January 2018 will match exactly to the same mural ordered in January 2020, i.e. for replacement panels).


May I order part of a mural now, then order the rest of the mural at a later date?

As there might be a small color-difference between panels printed at differing dates, we discourage purchasing portions of murals to be added to a mural at a later date.


How do I order panels to continue a mural over a door or under a window?

If your wall is divided by a window or door, you may order Plain Sky panels and Under Window panels to continue the scene. If you require a specific panel to join under the window or above the door, denote in the comments at checkout, which panel numbers you require. Please see our How To Order page for more information.


How many panels will I need?

Simply measure the width of your wall(s) to be covered, and divide by the width of the panels. We sell murals comprised of both 36� wide panels, and 30� wide panels. Please note the width in the specifications on the mural's product page. For more information on how to order, please click this link: How To Order.


Where are you products made?

All of our products are manufactured and produced in the USA.



Additional Helpful Links


How do I create an account?

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.