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FAQ

Frequently Asked Questions

Find answers to assist your design process.


How do I register for a Trade Account?

Simply click "My Account" in the bottom of the website in the "quick links" section. Please enter your TAX ID number when creating your account. We typically approve pending Trade accounts within 24 to 48 hours.


How do I order a sample?

Each mural’s product page contains a drop-down menu with Sample 8� x 10.5� option to Add To Cart.


Do you give credits for samples?

Yes, we offer credits for up to 5 samples on mural orders. The credit allowance requirement is as follows:

• Orders over $1000, 1 sample credit
• Orders over $2000, 2 sample credits
• Orders over $3000, 3 sample credits
• Orders over $4000, 4 sample credits
• Orders over $5000, 5 sample credits


How long does it take to receive my mural?

It typically takes 6 weeks to receive your mural. Please call or email to receive specific information regarding your order. We recommend waiting to schedule your installer until you receive confirmation from us on delivery.


How do I install my mural?

Please click to visit our How To Install

Do you offer a framing service?

We offer framing on a select number of art pieces, in our curated collection: Paul Montgomery Gallery. For framing individual panels that you see elsewhere on the site, we suggest to contacting your local professional framer. *Note: Our Chinoiserie murals are very popular as framed art pieces, and we do not recommend using glass unless you are placing them in a high-traffic area; dining room, hallway, areas with young children.


Are you able to make changes to your murals?

We are generally unable to make any adjustments for our murals. In select cases we are able to adjust size and background colors slightly, within the same color family.


Do you offer discounts?

Our murals are priced competitively and are an incredible value for the cost. We do offer a designer net price that is available to members of the trade.


May I return my order if I don’t like it?

As all of our murals are printed specifically for your order, we are not able to accept returns. Click here to read our Return/Refund Policy


Is there any color variance between panels?

As our murals are reproductions of hand-painted original artwork on silk and paper grounds, there may be a slight variance between panels in color and even in misalignment of branches or ground elements. This is normal and reflects the nature of hand-painting as it has been created for hundreds of years. With that said, we do our best to maintain color-consistency throughout our products, however we cannot guarantee an exact color match to murals printed at different times (for example, we cannot guarantee that a mural ordered in January 2018 will match exactly to the same mural ordered in January 2020, i.e. for replacement panels).


May I order part of a mural now, then order the rest of the mural at a later date?

As there might be a small color-difference between panels printed at differing dates, we discourage purchasing portions of murals to be added to a mural at a later date.


How do I order panels to continue a mural over a door or under a window?

If your wall is divided by a window or door, you may order Plain Sky panels and Under Window panels to continue the scene. If you require a specific panel to join under the window or above the door, denote in the comments at checkout, which panel numbers you require. Please see our How To Order page for more information.


How many panels will I need?

Simply measure the width of your wall(s) to be covered, and divide by the width of the panels. We sell murals comprised of both 36� wide panels, and 30� wide panels. Please note the width in the specifications on the mural's product page. For more information on how to order, please click this link: How To Order.


Where are you products made?

All of our products are manufactured and produced in the USA.



Additional Helpful Links


The Mural Source - Materials

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The Mural Source Base Materials

We have over a dozen background papers available on select murals and patterns. Note, not ALL subtrates are available on ALL Designs. If you would like to do something special, please inquire about a custom project!

standard

Nolar

Our standard non-woven wall covering. This option is selected as "standard" for most of our murals. PVC Free.

type ii

Suede

Subtle stippled texture for low reflectivity and excellent image presence.

type ii

Matte

Smooth texture with a flat finish.

type ii

Canvas

Sophisticated canvas texture for a classic "painted" look.

specialty type ii

Amami

Grasscloth texture with semi-gloss pearl finish.

specialty type ii

Black Flash

Highly reflective black "lacquered" look for dramatic effect.

specialty type ii

Bling

Beaded texture with brilliant sparkle. Dynamic under spot lighting.

specialty type ii

Copper

Highly reflective brushed copper metallic wall covering.

specialty type ii

Gold Flash

Highly reflective gold metallic wall covering.

specialty type ii

Gold Spectre

Lightly textured gold metallic wall covering with lower luster than Gold Flash.

specialty type ii

Satara Steel

Warm "steel" hue with horizontal brushed steel texture. Low luster.

specialty type ii

Silver Flash

Highly reflective silver metallic wall covering.

specialty type ii

Silver Rush

Beautifully striated silver fiber wall covering with high reflectivity.

specialty type ii

Silver Spectre

Lightly textured silver metallic wall covering with lower luster than Silver Flash.

Self-Adhesive

self-adhesive

Classic

Smooth texture with satin finish.

self-adhesive

Caviar

Subtly textured with "stipple" effect.

self-adhesive

Ravello

Classic canvas texture with matte finish.

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How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.